Privacy Policy sizy99 —
Protecting Your Data Is Our Priority

1. Introduction

Sizy99 ("we", "Platform") values the privacy of every individual who uses our services. This Privacy Policy is designed to clearly and transparently explain how we manage your personal data when you visit our website, use our mobile app, register an account, make a deposit, participate in games, or interact with any feature of the sizy99 platform.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and comply with all applicable legal requirements. Beyond legal compliance, we believe privacy is a fundamental right of every user, and we are committed to protecting it in ways that go beyond the minimum requirements of the law.

This policy applies to all registered members, website visitors, and anyone who interacts with the sizy99 platform in any capacity. Please read this document carefully before using our platform.

2. Personal Data We Collect

Sizy99 only collects data that is strictly necessary to provide members with a high-quality service. The data we collect falls into several categories:

2.1 Data You Provide Directly

• Full name as stated on your identification card or passport
• Date of birth and gender for age verification purposes
• An active phone number registered in Malaysia
• A valid and active email address
• Bank account details for deposit and withdrawal purposes
• Identity documents (IC, passport) during the KYC process
• Account password stored in encrypted (hashed) form

2.2 Automatically Collected Data

• IP address and network information
• Device type, operating system, and web browser version
• Session data such as time spent on the platform and pages visited
• Deposit and withdrawal transaction history
• Game activity and wagering logs
• Approximate location data based on IP address (state/country only)

2.3 Data from Third Parties

In certain cases, we may receive data from payment service providers such as FPX, DuitNow, and credit card processors for the purpose of verifying your financial transactions. This data is used solely to process payments and comply with financial compliance requirements.

3. How We Use Your Data

Every piece of data we collect has a clear purpose. sizy99 uses your personal data for the following purposes:

• Account Management: Creating, managing, and verifying your member account
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and promptly
• Identity Verification (KYC): Complying with anti-money laundering and age verification legal requirements
• Platform Security: Identifying and preventing fraud, hacking, and other illegal activities
• Customer Support: Providing effective assistance whenever you need help
• Responsible Gaming: Monitoring gameplay patterns and providing assistance to members who may be experiencing gambling-related issues
• Product Improvement: Analyzing usage data to improve platform design and member experience
• Marketing Communications: Sending relevant promotional information (with an unsubscribe option available)
• Legal Compliance: Fulfilling reporting obligations to relevant authorities when required

Sizy99 does not use your data for purposes beyond those stated above without obtaining your consent first. Any new use of data will be communicated through a privacy policy update notice.

4. Sharing Data with Third Parties

Sizy99 does not sell members' personal data under any circumstances. Data sharing only occurs in the following limited situations:

• Payment Service Providers: FPX, DuitNow, Touch 'n Go eWallet, Boost, and other providers that process your financial transactions. They only receive the information necessary to process payments.
• Technical Service Providers: Companies providing server infrastructure, cybersecurity, and platform support services. All such providers are bound by strict confidentiality agreements.
• Legal Authority: When required by court order, criminal investigation, or a lawful request from a Malaysian law enforcement agency.
• Fraud Checks: An industry body that coordinates protection against fraudulent activity in the online gambling sector.

5. Cookies & Tracking Technologies

Sizy99 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Session Cookies (Required): Required for basic platform functions such as login and navigation. These cookies are automatically deleted when you close your browser.
• Functional Cookies: Saving your preferences such as language, display size, and other personal settings for a more convenient experience.
• Analytics Cookies: Helping us understand how members use the platform so we can continuously improve our services. This data is collected in aggregate form and does not identify individuals.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the sizy99 platform.

6. Data Security

Member data security is sizy99's top priority. We implement multiple layers of technical and organizational protection to keep your data safe at all times:

• 256-bit SSL/TLS encryption for all data transmissions
• Sensitive data encrypted in the database using AES-256
• Two-factor authentication (2FA) for account access
• 24/7 continuous security monitoring with intrusion detection systems
• Regular security testing by independent cybersecurity experts
• Minimum access policy — only staff who genuinely need access to your data are granted it
• Regular cybersecurity training for all sizy99 staff

While we implement strict security measures, no system can guarantee absolute 100% security. In the event of a data breach affecting your data, sizy99 will notify you and the relevant authorities within the timeframe required by law.

7. Your Rights as a Member

Under Malaysia's PDPA and industry best practices, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the sizy99 support team via live chat within the platform. We will process your request within 14 business days.

8. Data Retention & Deletion

Sizy99 practises strict data minimisation — we only retain data for as long as necessary for the stated purpose or as required by Malaysian law. Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any individual.

Please note that financial records and transaction data may need to be retained for up to 7 years after account closure to meet tax and anti-money laundering legal requirements in Malaysia, even after your account has been closed.

9. Children's Privacy

Sizy99 services are exclusively for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we discover that a minor's data has been collected inadvertently, we will promptly delete that data and close the account in question.

If you believe that someone under the age of 18 has registered an account on sizy99, please contact our support team immediately so that appropriate action can be taken.

10. Links to Third-Party Websites

The sizy99 platform may contain links to third-party websites or services for members' convenience. This Privacy Policy applies only to the sizy99 platform and does not cover the privacy practices of those third-party websites. sizy99 is not responsible for the privacy policies or content of external websites, and we encourage you to read the privacy policy of every website you visit.

11. Amendments to the Privacy Policy

Sizy99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. When significant amendments are made, we will notify members via their registered email or through a prominent notice on the platform at least 7 days before the changes take effect.

Continued use of the sizy99 platform after the effective date of any amendments constitutes acceptance of the updated terms. You are encouraged to review this page periodically to stay informed of how we protect your privacy.

12. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by sizy99, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly within the sizy99 platform — the fastest way to get a response
• Email: [email protected] (response within 1–2 business days)

We take every privacy enquiry seriously and are committed to providing a thorough and satisfactory response within a reasonable timeframe.